Cancellation Policy

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Refund & Cancellation Policy

Effective Date: 01 September 2026

SHE WELFARE TRUST appreciates and values every contribution made by donors to support our charitable and welfare activities.

1. Donation Cancellation

  • Donations made through our website are voluntary contributions.
  • A donation generally cannot be cancelled once the payment has been successfully processed.
  • Donors are requested to verify the donation amount and payment details before completing the transaction.

2. Duplicate or Incorrect Transactions

  • If a donor has accidentally made a duplicate payment, the donor may contact us for verification.
  • If the donor's bank account has been debited despite a failed transaction, the donor may contact us with the transaction details.
  • If an incorrect payment has been made, the donor may contact us for review.

3. Refund Requests

  • Refund requests will be reviewed on a case-by-case basis.
  • To request a refund, the donor should provide the following information:
    • Donor name
    • Registered email address or mobile number
    • Transaction ID or payment reference number
    • Transaction date
    • Donation amount
    • Reason for the refund request

4. Refund Eligibility

  • Refunds may be considered in cases such as duplicate payments, technical errors, or unauthorized/incorrect transactions, subject to verification.
  • Approval of a refund is subject to verification of the transaction and applicable payment gateway and banking procedures.

5. Refund Processing

  • If a refund is approved, it will normally be processed through the original payment method.
  • Refund processing is subject to payment gateway and banking procedures.
  • The time taken for the refund to reflect in the donor's account may depend on the payment gateway, bank, card issuer, UPI provider, or other financial institution.

6. Non-Receipt of Payment Confirmation

  • If the amount has been debited from the donor's bank account but a donation confirmation has not been received, the donor may contact us.
  • The donor should provide the transaction or payment reference number so that we can verify the payment status.
  • We will review the transaction status with the relevant payment gateway or banking service where necessary.

7. How to Request a Refund

  • Refund requests can be submitted by contacting us through the email address or phone number provided below.
  • Please provide complete and accurate transaction details to help us process the request.

8. Contact for Refund Requests

9. Policy Updates

  • SHE WELFARE TRUST reserves the right to update this Refund & Cancellation Policy from time to time.
  • The updated version will be published on this website with the revised effective date.